AudioScience Inc. Privacy Policy
Feb 12, 2019 - Updated
AudioScience Inc. respects your privacy and our
relationship with you. This Website Privacy Policy (the "Policy") applies to personal data
collected through the AudioScience website, whether accessed via
computer, mobile device or other device (collectively, "Device").
This Policy describes the types of personal data we collect through the
Site and how that personal data may be used and/or with whom it may be
shared. This Policy also describes how you can reach us to update your personal
data, access and control the use of the personal data, or get
answers to questions you may have about our privacy practices at this Site.
Please read this Policy carefully, because by accessing and using this Site you
are acknowledging that you understand and agree to the terms of this Policy.
CONSENT
Consent to Data Collection
You hereby agree with and consent to the collection and processing of your
personal data as described in this Policy.
Consent to Data Transfers
Your personal data may be collected, processed and stored by AudioScience
or its service providers in the United States and other countries where our
servers reside. Please be aware that the privacy protections and legal
requirements, including the rights of authorities to access your personal
data, in some of these countries may not be equivalent to those in your
country. You hereby agree with and consent to the transfer of your personal data
to the United States and other countries where AudioScience operates.
Withdrawal of Consent
You have the right, at any time, to withdraw your consent to AudioScience's
collection and processing of your data, or to the transfer of your
personal data to the United States and other countries where AudioScience
operates. You may withdraw your consent by emailing AudioScience at support(at)audioscience.com.
COLLECTION AND USE OF PERSONAL DATA
As you interact with AudioScience, there may be opportunities for you to provide
us with your data. Additionally, we may collect certain data about
you or your AudioScience products as further described below.
You may provide us with data about you or your AudioScience products
through a number of sources: AudioScience websites, applications, product and
related events, surveys, social media platforms, and
through our customer contact centers. We may also receive data about you
through AudioScience product sales records provided by a distributor or value added reseller and we may
obtain, with your consent, data obtained from your AudioScience product.
The types of data that AudioScience collects about you may include, but
are not limited to:
* Contact data (such as name, address, city, state and ZIP code, age or
date of birth, occupation, email address and telephone number)
* data about your AudioScience product
* data about your connected Devices and how you interact with our Site
(such as IP address, browser type, unique device identifier, cookie data, and
associated identifying and usage data)
* Marketing data
* Photographs and videos such as those that you may submit for social media
* Relationships you have with AudioScience in addition to the purchase and
servicing of your AudioScience product
* Which AudioScience product you purchased
Communications with you in connection with these uses may be via mail,
telephone, e-mail, social media, or other electronic messages, or
via our websites and applications.
Personal Data You Provide
The privacy and security of the personal data that AudioScience collects
from you is important to us.
* When you visit this Site you may choose to provide personal data that
could reasonably be used to contact you or to identify you personally including,
but not limited to: your name, address, telephone number, company, and email
address.
* You may choose to receive certain communications from AudioScience via your
email address upon interaction with the Site. From time to time AudioScience may
include surveys, data requests, or other features on the Site which ask
you to provide personal data such as your name, telephone number, email
address or mailing address. Any data you may provide will be used by
AudioScience to allow you to participate in the particular feature being
offered. AudioScience may also retain any data you provide in order to
send you data about AudioScience products and services that may be of
interest to you. AudioScience will provide you with the opportunity to opt-out
of receiving such communications. We may use one or more service providers to
administer these messages, but we do not share your email address with spammers
or any other third parties without your permission.
You will be informed what personal data is required and what data
is optional when asked to submit personal data to us. By submitting
personal data to AudioScience at this Site, you hereby consent to
AudioScience's collection, use, and disclosure of such personal data.
We may combine the personal data you submit directly through this Site
with other personal data we have collected from you, whether on- or
offline. We may also combine it with data we receive about you from other
sources, such as other companies, publicly available data sources
(including data from your publicly available social media profiles), and
other third parties.
Passive data Collection and Use
As you navigate around this Site, certain data can be passively collected
(that is, gathered without you actively providing the data), using
various technologies. We passively collect and use data in a variety of
ways, including:
* Through your browser: Certain data is collected by most browsers, such
as your Media Access Control (MAC) address, computer type (Windows or
Macintosh), screen resolution, operating system version, and Internet browser
type and version. We may collect similar data, such as your device type
and identifier, if you access this Site through a mobile Device.
* Cookies: Cookies are pieces of data stored directly on the computer you
are using. Cookies allow us to collect data such as browser type, time
spent on this Site, pages visited, and language preferences. We and our service
providers use the data for security purposes, to facilitate navigation,
and display data more effectively. In addition, we use cookies to gather
statistical data about Site usage in order to continually improve its
design and functionality, understand how individuals use it, and to assist us
with resolving questions regarding it.
* You can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser settings to decline
cookies if you prefer. If you would prefer not to accept cookies, most browsers
will allow you to: (i) change your browser settings to notify you when you
receive a cookie, which lets you choose whether or not to accept it; (ii) to
disable existing cookies; or (iii) to set your browser to automatically reject
any cookies. If you set your browser to reject cookies, part of the Site may not
work for you.
* IP Address: Your IP Address is a number that is automatically assigned to the
computer that you are using by your Internet Service Provider. An IP Address is
identified and logged automatically in our server log files whenever a user
visits this Site, along with the time of the visit and the page(s) that were
visited. Collecting IP Addresses is standard practice on the Internet and is
done automatically by many websites.
* We use IP Addresses for purposes such as calculating Site usage levels,
helping diagnose server problems, and administering this Site.
* Device data: We may collect data about your Device, such as a
unique device identifier.
* Do Not Track Requests: Your selection of the "Do Not Track" option provided by
your browser may not have any effect on our collection of cookie data for
analytic and internal purposes. The only way to completely opt out of the
collection of any data through cookies or other tracking technology is to
actively manage the settings on your browser or Device to delete and disable
cookies and other tracking/recording tools. Please note, depending on your type
of Device or browser, it may not be possible to delete or disable all tracking
mechanisms on your Device.
We permit third-party advertising partners to use the foregoing tracking
technologies to collect data about your browsing activities over time and
across different websites when you use the Site. For example, we use advertising
services provided by third-party ad partners, such as Google, to market our
service to you on other websites and online services. Through a process called
"retargeting", each service places a cookie on your browser when you visit the
Site so that they can identify you and serve you ads on other sites around the
web based on your browsing activity. To avoid use of this data for
advertising by these third-party ad partners, you can change your browser
settings to reject cookies or to notify you when cookies are set and you could
select the Do Not Track option on your browser, though we have no control over
and cannot confirm whether these third-party ad partners honor the Do Not Track
browser signal. Additionally, many advertising companies are members of the NAI
or DAA and/or provide opt-outs on those industry pages at networkadvertising.org/choices
or aboutads.info/choices.
We utilize Google Analytics on the Site. Google Analytics is a website analysis
service provided by Google, Inc. ("Google"). Google utilizes the data collected
to track and examine the use of this Site, to prepare reports on its activities
and share them with other Google services. Google may use the data collected to
contextualize and personalize the ads of its own advertising network. For more
data on Google's Privacy Policy go to https://www.google.com/intl/en/policies/privacy/.
Users can opt-out of Google Analytics tracking at https://tools/google.com/dlpage/gaoptout.
We, along with third-party vendors such as Google use first-party cookies (such
as the Google Analytics cookies) and third-party cookies to compile data
regarding user interactions with ad impressions and other ad service functions
as they relate to our website. Users can set preferences for how Google
advertises to you using the Google Ad Settings page. Alternatively, you can opt
out by visiting the Network Advertising Initiative Opt-Out page or by using the
Google Analytics Opt-Out Browser Add-on.
How We Use and Disclose data
We use and disclose personal data you provide to us as described to you
at the point of collection, such as when you submit your name and e-mail address to receive product
updates and marketing data. We also use and transfer personal data
from or about you:
* to respond to your inquiries and fulfill your requests, such as to send you
documents you request or e-mail;
* to send you important data regarding our relationship with you or
regarding this Site, changes to our terms, conditions, and policies and/or other
administrative data;
* for our business purposes, such as marketing new products and services, data
analysis, audits, developing new products or services, operating or enhancing
our Site, improving our products and services, identifying Site usage trends,
providing products and services, maintaining customer relationships, improving
the quality, safety, and security of our products and services, administering
your account(s), troubleshooting, supporting electronic signature, customizing
and improving communication content, evaluating product performance, providing
customer support and product support, warranty administration, and determining
the effectiveness of our Site;
* to our third party service providers who provide services such as website
hosting and moderating, mobile application hosting, data analysis,
infrastructure provision, credit card processing, IT services, e-mail services,
marketing services, auditing services, and other services, in order to enable
them to provide services;
* to a third party in the event of any reorganization, merger, sale, joint
venture, assignment, transfer, or other disposition of all or any portion of our
business, assets, or stock (including in connection with any bankruptcy or
similar proceedings); and
* when we otherwise have your consent.
In addition, we use and disclose personal data collected through this
Site as we believe to be necessary or appropriate: (a) as permitted by
applicable law, including laws outside your country of residence; (b) to comply
with any legal process; (c) to respond to requests from public and government
authorities, including public and government authorities outside your country of
residence; (d) to enforce our Terms of Use; (e) to protect our operations or
those of any of our affiliates; (f) to protect our rights, privacy, safety, or
property, and/or that of our affiliates, you, or others; and (g) to allow us to
pursue available remedies or limit the damages that we may sustain.
We also use and disclose data that is not in personally identifiable form
(such as anonymized, masked or de-identified data) for any purpose. If we
combine data that is not in personally identifiable form with data
that is (such as combining your name with your geographical location), we will
treat the combined data as personal data as long as it is
combined.
Use of data for Marketing Purposes
AudioScience and our affiliates may send you regular promotional communications
about our products, services, events, and promotions. Such promotional materials
may use any of the AudioScience brands and may be sent to you via different
channels, such as email, phone, SMS text messages, postal mailings, and
third-party social networks.
In order to provide you with the best personalized experience, sometimes these
communications may be tailored to your preferences (for example, as you indicate
these to us, as we may have inferred from your Site visits, or based on the
links you click in our emails). When required by applicable law, we will obtain
your consent before starting these activities. In addition, you may withdraw
your consent (opt-out) at any time.
In particular, you can opt-out from receiving marketing-related emails by
following the unsubscribe instructions provided in each email. You can also
contact us using the contact details provided below to opt-out from receiving
marketing-related communications.
Please note that even if you opt-out from receiving marketing communications,
you might still receive administrative communications from us, such as technical
updates of our products, order confirmations, notifications about your account
activities, and other important notices.
THIRD PARTY SITES AND SERVICES
This Policy does not address, and we are not responsible for, the privacy,
data, or other practices of any third parties, including any third party
operating any site or web property (including, without limitation, any
application) that is available through this Site or to which this Site contains
a link. The availability of, or inclusion of a link to, any such site or
property on this Site does not imply endorsement of it by us or by our
affiliates.
CHOICES AND ACCESS
We give you choices regarding our use and disclosure of your personal
data. AudioScience provides you with the opportunity to receive
data by email, regular mail or telephone calls from AudioScience, or
third parties which may be of interest to you, including data relating to
new products and services offered on the Site by AudioScience, or other third
parties. If you do not want to receive any data by email, regular mail or
telephone calls, you may opt-out of further communications provided by
AudioScience at any time by: (i) sending AudioScience an email at support(at)audioscience.com;
or (ii) writing to AudioScience at 7209 Lancaster Pike, #4-323, Hockessin, Delaware 19707
Attention: Privacy. Please note that AudioScience can only comply with requests
relating to email, regular mail or telephone communications provided by
AudioScience. If you no longer wish to receive further data by email,
regular mail or telephone from any third party, you will need to contact such
third party directly to opt-out of further communications being provided to you.
We will seek to comply with your request(s) as soon as reasonably practicable.
If applicable, and you would like to review, correct, update, or delete the
personal data that you have provided via this Site, please contact us. We
will try to comply with your request as soon as reasonably practicable.
ACCURACY
It is your responsibility to provide AudioScience with accurate personal
data. Except as otherwise set forth in this Policy, AudioScience shall
only use personal data in ways that are compatible with the purposes for
which it was collected or subsequently authorized by you. To the extent
necessary for these purposes, AudioScience shall take reasonable steps to ensure
that personal data is accurate, complete, current and relevant to its
intended use.
YOUR RIGHTS OVER YOUR DATA
By law, you can ask us what data we hold about you, and you can ask us to
correct it if it is inaccurate. You can also ask for it to be erased and you can
ask for us to give you a copy of the data. You can also ask us to stop
using your data and limit how we use your data.
Your California Privacy Rights
Under California's "Shine the Light Law", California residents who provide
personal data in obtaining products or services for personal, family, or
household use are entitled to request and obtain from us once a calendar year
data about the customer data we shared, if any, with other
businesses for their own direct marketing uses. If applicable, this data
would include the categories of customer data and the names and addresses
of those businesses with which we shared customer data for the
immediately prior calendar year.
To obtain this data on behalf of AudioScience, please send an email
message to support(at)audioscience.com with "Request for California Privacy
data" on the subject line and in the body of your message. We will
provide the requested data to you at your email address in the response.
Please be aware that not all data is covered by the "Shine the Light"
requirements and only data on covered sharing will be included in our
response.
RETENTION PERIOD
We retain your personal data for the period necessary to fulfill the
purposes outlined in this Policy unless a longer retention period is required or
allowed by law or to otherwise fulfill a legal obligation.
SECURITY
AudioScience has implemented security measures designed to protect personal
data provided by you against unauthorized access and use. AudioScience
also uses commercially reasonable efforts to establish secure connections with
your web browser for any transactions conducted online using a credit card or
other financial data you may provide to AudioScience. Please be aware,
however, that no data transmission over the Internet is 100% secure and any
data divulged online can potentially be collected and used by parties
other than the intended recipient. If you have reason to believe that your
interaction with us is no longer secure, please immediately notify us of the
problem by contacting us in accordance with the CONTACTING US section below.
MINORS
We do not intentionally collect data from individuals under the age of
13. The Site is not directed to individuals under the age of 13 and we request
that these individuals not provide personal data through this Site.
INTERNATIONAL USERS
This Policy is meant to guide AudioScience with respect to personal data
collected from or about you at this Site. While this Policy applies to personal
data generally, the local laws, rules, and regulations of jurisdictions
that are applicable to AudioScience ("Local Laws") may require standards which
are stricter than this Policy and, in such event, AudioScience will comply with
applicable Local Laws. Specific privacy policies may be adopted to address the
specific privacy requirements of particular jurisdictions. All the data
you provide may be transferred or accessed by entities around the world as
described in this Policy. Your personal data may be stored and processed
in any country where we have facilities or service providers, and by using our
Site or by providing consent to us (where required by law), you specifically
acknowledge and agree to the transfer of data to countries outside of
your country of residence, including to the United States, which may provide for
different data protection rules, and a lower standard of required protection,
than in your country. Irrespective of which country your personal data is
transferred, we would only share your personal data under a "need to know"
basis. In these circumstances, we will, as required by applicable law, ensure
that your privacy rights are adequately protected by organizational, technical,
contractual and/or other lawful means.
EU
In the European Economic Area and Switzerland ("EU"), "Personal Data" is defined
very broadly and includes any data about a natural person, who can be
identified, directly or indirectly, from data that we hold about them or from
data that is combined with other data. EU data protection law requires us
to have a legal basis before processing any Personal Data about you. The legal
basis for us processing your Personal Data for the above purposes may be
because: (i) you have provided your consent; (ii) it is necessary to for the
performance of a contract with you; (iii) the processing is necessary for our
compliance with a legal obligation; or (iv) the processing is in our legitimate
interests. Personal Data regarding individuals who reside in a member state of
the EU is controlled by AudioScience. AudioScience uses approved Model
Contractual Clauses for the international transfer of personal data
collected in the European Economic Area and Switzerland. To the extent provided
by applicable law, you may withdraw any consent you previously provided to us,
or object at any time on legitimate grounds, to the processing of your Personal
Data. In some circumstances, withdrawing your consent to AudioScience's use or
disclosure of your Personal Data will mean that you cannot take advantage of
certain AudioScience products or services.
UPDATES TO THIS PRIVACY POLICY
We may change this Policy. Please review the LAST UPDATE legend at the top of
this page to see when this Policy was last revised. Any changes to this Policy
will become effective when we post the revised Policy on this Site. Your use of
this Site following these changes means that you accept the revised Policy.
COMPLIANCE
AudioScience will use a self-assessment approach to verify compliance with this
Policy and periodically verify that the Policy is accurate, comprehensive for
the data intended to be covered, prominently displayed, implemented and
accessible.
If you believe that your personal data has been processed or divulged in
violation of this Policy, AudioScience encourages you to raise any concerns
using the contact data provided in this Policy. AudioScience will
investigate and attempt to resolve any complaints and disputes regarding use and
disclosure of personal data.
YOUR RIGHT TO COMPLAIN AND CONTACT data
All individuals whose personal data has been collected or processed by
AudioScience are encouraged to inform of material privacy issues that can be
perceived as violations of their rights.
If you have a complaint as to our use of your data, you may file a
complaint with us, the GDPR supervisory authority (if applicable), any other
governmental agency, and/or a judicial body. All complaints should contain the
following: date; first and last name; contact address; email address; relevant
identification you wish to provide; and the object of your complaint.
If you have a complaint or any questions about this Policy, please contact
AudioScience directly:
* In writing by sending an
email to
support@audioscience.com;
* In writing by sending a letter to
7209 Lancaster Pike, #4-323,
Hockessin, Delaware 19707; or
* Orally by directly contacting +1 302-235-7109.
